Can I still use my physical card to redeem benefits as before?

No, you won't be able to access lounges using your physical Visa card. To enjoy lounge access, please register on the Visa Airport Companion App prior to your visit.

Do I need to enter my Visa card details in the app?

Yes, to register on the App, you will need to enter your Visa card details. Should you receive a new card (due to loss, theft, or expiration), you'll need to update the details accordingly.

Can I register at the lounge itself?

No, registration must be completed via the app before you can access the lounge. You can register from anywhere with an internet connection. We highly recommend registering prior to arriving at the lounge to ensure a seamless entry experience.

Can I bring a guest to the lounge?

Yes, you are welcome to bring guests to the lounges. If you do not have complimentary guest visits, you can still invite guests for an additional fee, which will be charged to your registered Visa card.

Is there a website for this service? What if I don't have a smartphone?

Visa Airport Companion App is a fully digital, app-based experience. Unfortunately, without a smartphone, you will be unable to utilize this service.

Can I register more than one Visa card on the App?

Yes, you can add multiple eligible Visa cards to your Visa Airport Companion account. Simply navigate to the membership page and select 'Add new membership' to enter the details of your additional card. Once validated, a new membership linked to that card will be created. You can easily switch between memberships by selecting 'Switch membership' on the membership page.

How does registration work if I have secondary cards issued to family members?

Each secondary cardholder must register their own account with Visa Airport Companion App, using their personal details, including their name as per their passport and their email address. Lounge staff will verify the name on the Visa Airport Companion App profile, and entry will be denied if it does not match the cardholder’s identity.

Can I access the lounge if I don't have Wi-Fi or mobile data?

Yes, you can enable offline access through your device’s biometrics. Upon registration, you will be prompted to enable offline access, however this must be completed while the App is connected to Wi-Fi or mobile data. This feature can also be managed in the 'Account' section under 'Security'. When offline, you will see a prompt on the login page to view your membership without internet. Confirm using your biometrics to proceed.

Is entry to the lounge guaranteed?

Lounge access is subject to availability on the day of your travel. If the lounge is at capacity, we recommend checking the app for alternative lounges you may visit.

How do I book a fast track lane?

If your Visa benefits allow for fast track lanes bookings, you will see the fast track lanes module on your Home screen or in Explore. You will be able to select a fast track lane to book from there. Generally, users will be able to decide to use available entitlements or to pay-as-you-go with your card linked in the app. Note that not all programs will have this benefit enabled and not all programs will be allowed to use pay-as-you-go.

Do I need my boarding pass?

Yes, you will need your boarding pass, as well as your fast track lanes pass to get through the fast track lane. Please ensure that you have all documentation ready before entering the fast track lane.

How do I access my fast track lanes booking?

Once you have ordered fast track lanes pass in the app, you’ll get a confirmation email with your pass attached. The pass has a QR code you’ll need to show at the fast track lane. You can also find your booking in the app under "Upcoming Bookings" or "My Trips", along with all your past, current, and future fast track lanes bookings.

Is there a fair use policy in place?

Yes, there is a Fair Use policy in place. This policy allows only one entitlement, plus guest allowance if applicable, to be used within a 3-hour period across all benefits, even if you move to another airport. If you exceed this limit, you might still access airport benefits on a pay-as-you-go basis, depending on the benefit and your program.

Can I book fast track lanes for my family and friends too?

Yes, you can book for family and friends by adding their full names (as shown on their travel documents) during the passenger step. You can add up to 6 passengers, unless airport rules limit this. Depending on your program, you may need to pay for extra guests if your benefits don’t cover them. Please note Cardholder who made the booking must be present with Guests when going through the fast track lane.

Can I book fast track lanes for my family and friends (guests) if I’m not travelling?

The cardholder who made the booking must be present with guests when going through the fast track lane. If asked during the booking flow, please ensure you provide the correct information of all the passengers travelling (full names as they appear on their travel documents) to avoid the fast track lanes staff from denying access.

Do I need to pay for children?

Each fast track lane has different age restrictions. Please ensure you check the fast track lane terms in the app prior to booking for information on each airport.

Can I cancel my booking?

Cancellation policies depend on the airport you booked fast track lanes for. To see if cancellations are allowed and the deadline to cancel, check the 'Upcoming Bookings' section, the notes in your confirmation email, or the product description in the app. If cancellations are allowed, you’ll find the option in 'Upcoming Bookings' or 'My Trips’.

I purchased fast track lane access but when I go to the airport there was no queue for standard security, can I get a refund?

Unfortunately, the participating airport, Visa & Dragonpass cannot guarantee availability of the fast track lanes, a maximum or minimum queue length, or that the fast track lanes queue time will be the quickest option. In most cases fast track lanes will be the quickest option, however, we are unable to offer any refunds for your fast track lanes booking if this is not the case.

My eTicket / QR Code isn’t working

Please check that your booking details are correct, and that you have accessed the fast track lane on the correct date during your designated time slot. If these details are all correct, please contact a member of airport staff and show them your booking details for further assistance.

How do I redeem a spa voucher?

Browse participating spa outlets at your airport, select the outlet of your choice, and tap “Redeem Offer.” A QR code will appear—show this to the spa staff to apply your entitlement. Depending on the outlet, your voucher may offer a set treatment or a discount value on your total bill amount.

How can I find participating spa outlets?

In the app’s Home screen and Explore section, you will find a “spa” option. It lists airport spas where you can use your entitlement instead of a lounge visit.

What is included in the spa voucher?

Some spa vouchers offer a specific set treatment, while others provide a discount off the total bill amount. Details of each offer are shown in the app under the spa section for each participating outlet.

What do I need to show at the spa outlet?

Tap “Redeem Offer” in the app and show the QR code to the spa staff, along with your boarding pass if requested. This confirms your eligibility and same-day travel.

How often can I use spa vouchers?

Spa vouchers are subject to the fair use policy stated in the app and follow your program’s entitlement rules.

Can I bring guests with me when using a spa voucher?

Guests are permitted to join, subject to the program rules and spa outlet’s capacity. Please refer to your program’s terms to understand if guest visits are allowed. spa outlets may limit guest access based on availability.

Airport Benefits Access

With access to the finest airport lounges, spa and fast track lanes around the world, Visa Signature and Infinite cardholders have the rare privilege of enjoying premium airport experiences whenever they travel.

Indulge in Airport Experiences
Seamless journeys are one step closer

Starting October 1st, 2024, Travel in style and comfort with the Visa Airport Companion App. Elevate every journey with Lounge Access, fast track lanes and spa. Eligible premium cardholders will need to be registered through the App to access premium airport lounge benefits.

Download on the App Store

Download on Google Play

Learn about Airport Benefits Access

Visa is thrilled to provide cardholders with airport benefits across the CEMEA region, managed by Dragonpass.

With this benefit, Visa cardholders can enjoy access to lounges, spa and fast track lanes around the world, by downloading the Visa Airport Companion App to enroll.

Airport benefits access is an embedded benefit available to Visa Signature and Infinite cardholders only.

As a Visa Signature cardholder, you are eligible to receive 6 complimentary visits per year and 1 free guest per visit, as a Visa Infinite cardholder you are eligible to receive unlimited visits per year and 1 free guest per visit.

If you bring any extra guests with you into the lounge, you will be billed directly at USD 32 per guest per visit.

To redeem Airport Benefits Access:

Download the Visa Airport Companion App & complete your registration with your eligible Visa card.
Download on the App Store
Download on Google Play
Find participating lounges, spas and fast track lanes & more information regarding your access.
Present your digital membership at the airport to access a lounge.

Follow these simple steps to enjoy airport benefits

FAQ

: No, you won't be able to access lounges using your physical Visa card. To enjoy lounge access, please register on the Visa Airport Companion App prior to your visit.
: Yes, to register on the App, you will need to enter your Visa card details. Should you receive a new card (due to loss, theft, or expiration), you'll need to update the details accordingly.
: No, registration must be completed via the app before you can access the lounge. You can register from anywhere with an internet connection. We highly recommend registering prior to arriving at the lounge to ensure a seamless entry experience.
: Yes, you are welcome to bring guests to the lounges. If you do not have complimentary guest visits, you can still invite guests for an additional fee, which will be charged to your registered Visa card.
: Visa Airport Companion App is a fully digital, app-based experience. Unfortunately, without a smartphone, you will be unable to utilize this service.
: Yes, you can add multiple eligible Visa cards to your Visa Airport Companion account. Simply navigate to the membership page and select 'Add new membership' to enter the details of your additional card. Once validated, a new membership linked to that card will be created. You can easily switch between memberships by selecting 'Switch membership' on the membership page.
: Each secondary cardholder must register their own account with Visa Airport Companion App, using their personal details, including their name as per their passport and their email address. Lounge staff will verify the name on the Visa Airport Companion App profile, and entry will be denied if it does not match the cardholder’s identity.
: Yes, you can enable offline access through your device’s biometrics. Upon registration, you will be prompted to enable offline access, however this must be completed while the App is connected to Wi-Fi or mobile data. This feature can also be managed in the 'Account' section under 'Security'. When offline, you will see a prompt on the login page to view your membership without internet. Confirm using your biometrics to proceed.
: Lounge access is subject to availability on the day of your travel. If the lounge is at capacity, we recommend checking the app for alternative lounges you may visit.
: If your Visa benefits allow for fast track lanes bookings, you will see the fast track lanes module on your Home screen or in Explore. You will be able to select a fast track lane to book from there. Generally, users will be able to decide to use available entitlements or to pay-as-you-go with your card linked in the app. Note that not all programs will have this benefit enabled and not all programs will be allowed to use pay-as-you-go.
: Yes, you will need your boarding pass, as well as your fast track lanes pass to get through the fast track lane. Please ensure that you have all documentation ready before entering the fast track lane.
: Once you have ordered fast track lanes pass in the app, you’ll get a confirmation email with your pass attached. The pass has a QR code you’ll need to show at the fast track lane. You can also find your booking in the app under "Upcoming Bookings" or "My Trips", along with all your past, current, and future fast track lanes bookings.
: Yes, there is a Fair Use policy in place. This policy allows only one entitlement, plus guest allowance if applicable, to be used within a 3-hour period across all benefits, even if you move to another airport. If you exceed this limit, you might still access airport benefits on a pay-as-you-go basis, depending on the benefit and your program.
: Yes, you can book for family and friends by adding their full names (as shown on their travel documents) during the passenger step. You can add up to 6 passengers, unless airport rules limit this. Depending on your program, you may need to pay for extra guests if your benefits don’t cover them. Please note Cardholder who made the booking must be present with Guests when going through the fast track lane.
: The cardholder who made the booking must be present with guests when going through the fast track lane. If asked during the booking flow, please ensure you provide the correct information of all the passengers travelling (full names as they appear on their travel documents) to avoid the fast track lanes staff from denying access.
: Each fast track lane has different age restrictions. Please ensure you check the fast track lane terms in the app prior to booking for information on each airport.
: Cancellation policies depend on the airport you booked fast track lanes for. To see if cancellations are allowed and the deadline to cancel, check the 'Upcoming Bookings' section, the notes in your confirmation email, or the product description in the app. If cancellations are allowed, you’ll find the option in 'Upcoming Bookings' or 'My Trips’.
: Unfortunately, the participating airport, Visa & Dragonpass cannot guarantee availability of the fast track lanes, a maximum or minimum queue length, or that the fast track lanes queue time will be the quickest option. In most cases fast track lanes will be the quickest option, however, we are unable to offer any refunds for your fast track lanes booking if this is not the case.
: Please check that your booking details are correct, and that you have accessed the fast track lane on the correct date during your designated time slot. If these details are all correct, please contact a member of airport staff and show them your booking details for further assistance.
: Browse participating spa outlets at your airport, select the outlet of your choice, and tap “Redeem Offer.” A QR code will appear—show this to the spa staff to apply your entitlement. Depending on the outlet, your voucher may offer a set treatment or a discount value on your total bill amount.
: In the app’s Home screen and Explore section, you will find a “spa” option. It lists airport spas where you can use your entitlement instead of a lounge visit.
: Some spa vouchers offer a specific set treatment, while others provide a discount off the total bill amount. Details of each offer are shown in the app under the spa section for each participating outlet.
: Tap “Redeem Offer” in the app and show the QR code to the spa staff, along with your boarding pass if requested. This confirms your eligibility and same-day travel.
: Spa vouchers are subject to the fair use policy stated in the app and follow your program’s entitlement rules.
: Guests are permitted to join, subject to the program rules and spa outlet’s capacity. Please refer to your program’s terms to understand if guest visits are allowed. spa outlets may limit guest access based on availability.

Redemption methods

: Your key to airport comfort and free access to lounges, spa and fast track lanes in partnership with Dragonpass worldwide.

Visa Airport Companion Program brings you luxury airport lounge benefits access in partnership with Dragonpass.

*Eligible Visa cardholders can now easily discover a selection of lounges in airports, spas, and fast track lanes around the world, along with all their personalized benefits.

How to redeem?

Download the Visa Airport Companion application from your app store to register for access.

Download on the App Store

Download on Google Play
: Travel assist is provided by Aspire, offering comprehensive travel insurance services for Visa cardholders.

How to redeem?

When a claim needs to be filed for purchases with your Visa card, you must provide all the relevant details within 28 days of the incident or loss.

To submit your claim online, follow this link https://newclaimsportal.crawco.co.uk/AspireVAisa/login

To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC

For more information banks should visit https://cardholderbenefitsonline.com/search-service (Access code: Aspire2016)
: Buyers Protection is provided by Aspire, offering coverage for theft, accidental damage, or non-delivery of purchased items.

How to redeem?

Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.

Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Buyers Protection' to download your Certificate of Insurance.

Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.

To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
: Extended warranty services are provided by Aspire, offering additional coverage for eligible and unique purchased items.

How to redeem?

Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.

Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Extended Warranty' to download your Certificate of Insurance.

Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.

To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
: Collision damage waiver for rental cars, offering protection for rental vehicle damage and liabilities.

How to redeem?

Register your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.

Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' to download your Certificate of Insurance.

Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.

To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
: Visa Concierge services are provided by Visa Concierge, offering 24/7 practical assistance for various needs.

How to redeem?

To redeem Visa concierge as an Infinite cardholder, call the concierge hotline for Sub-Saharan Africa with international direct dialing at +44 207 136 8631.

Alternatively, you can send an email to [email protected] for assistance.

Provide your card details and specific requirements to the concierge representative who will assist you with your needs.

Concierge Digital Services:

Register online: visit https://www.visaconciergecemea.com

Contact:

Website: https://www.visa.com.ng/pay-with-visa/benefits-and-offers/concierge.html

Call: +27 (0) 800 991 556 (SA) or +44 (0) 207 136 8631 (International)

Email: [email protected] WhatsApp: +44 787 402 3129 (English) or +44 752 063 1646

Concierge WhatsApp Services:

Add to Contacts: +44 787 402 3129 (English) or +44 752 063 1646 (French)

Start Chat: Initiate a chat to receive terms and verify identity.

New Users: Follow instructions to complete profile and registration.

Contact:

Website: https://www.visa.com.ng/pay-with-visa/benefits-and-offers/concierge.html

Call: +27 (0) 800 991 556 (SA) or +44 (0) 207 136 8631 (International)

Email: [email protected]
: Global Customer Assistance Service services are provided by Visa GCAS, offering comprehensive support for various cardholder needs.

How to redeem?

In order to access GCAS, log onto this link https://www.visa.com.ng/support/consumer/lost-stolen-card.html and find your issuer country.

Call the number associated with your issuer country to speak to a consultant and report a lost or stolen card.

Issuers need to ensure that they are registered for the service, contact a Visa representative to confirm.

For more information on GCAS please visit Visa Online on this link https://secure.visaonline.com/pages/4.745
: YQ Meet And Assist is a global network of specialist airport meet & assist service partners providing an exceptional airport experience.

How to redeem?

To redeem discounts, Visa cardholders can book through https://cemea.yqnowgroup.com/ and the relevant discount is applied directly to the transaction.

Booking for the services must be made at least 72 hours prior to commencement of travel.

This Exclusive Deal cannot be used in conjunction with other promotions.

Visa cardholders are able to book other services such as a limo transfer, Visa on arrival, baggage porters and more.
: Agoda.com is an online travel agency that facilitates reservations for accommodation, flights, ground transportation, and activities.

How to redeem?

For Visa Classic cardholders, access Agoda.com and book your accommodation through https://www.agoda.com/visassa

For Visa Gold, Platinum, Signature and Infinite cardholders, access Agoda.com and book your accommodation through https://www.agoda.com/c/visassapremium

When booking through these dedicated links it’s important to note that this discount only applies to properties listed as ‘Promotion Eligible’.

At point of payment, input your eligible Visa card and the discount will automatically be applied.
: Booking.com is one of the world's leading online travel platforms, connecting travelers with over 28 million+ incredible places to stay.

How to redeem?

Click here for more details on Booking.com
: BookingBash is CEMEA’s first subscription-based E-ticketing platform for Global Attractions and Activities.

How to redeem?

Click here for more details on BookingBash
: IHG Hotels and Resorts is one of the world’s leading hotel companies, with around 6,368 hotels globally.

How to redeem?

Click here for more details on IHG
: Visa Luxury Hotel Collection is composed of over 900 intriguing and prestigious properties and world-famous hotels.

How to redeem?

Premium Visa cardholders must reserve and pay for the room using a qualifying Visa credit card.

Visit the Visa Luxury Hotel Collection website using this link www.visaluxuryhotels.com

When browsing accommodation, select your travel dates and create or sign into an account to finalize a booking.

At point of payment, input your qualifying Visa card to redeem this exclusive deal.
: Avis Car Rental operates one of the world’s best-known car rental brands with a truly global footprint.

How to redeem?

Click here for more details on Avis
: SIXT rental and ride offers enables you to rent, schedule or transfer vehicles, with affordable rates and premium options.

How to redeem?

Click here for more details on SIXT
: Rentalcars with over 60 000+ locations worldwide is the World’s Largest Online Car Rental Service.

How to redeem?

Click here for more details on Rentalcars.com
: PRINTEMPS is a French chain of department stores, with a focus on beauty, lifestyle, fashion, accessories and men’s wear.

How to redeem?

Redemption is available online, web, eCommerce and in-store / offline.

Visa Classic and Gold cardholders can redeem this exclusive deal at https://www.visa.com.ng/content/dam/VCOM/regional/cemea/genericafrica/paywithvisa/benefits-and-offers/printemps/invitation-classic-gold-always-on-offer-visa-cardholders.pdf

Visa Platinum, Signature and Infinite cardholders can redeem this exclusive deal at https://www.visa.com.ng/content/dam/VCOM/regional/cemea/genericafrica/paywithvisa/benefits-and-offers/printemps/invitation-platinum-signature-infinite-always-on-offer-visa-cardholders.pdf

For more information on this deal visit the PRINTEMPS page.
: Bicester Collection is a group of luxury shopping destinations, extraordinary hotels and music and sports entertainment.

How to redeem?

For more information visit: https://www.visa.com.ng/en_ng/visa-offers-and-perks/the-bicester-collection/160354

To redeem as a Visa Platinum cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-platinum

To redeem as a Visa Signature cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-signature

To redeem as a Visa Infinite cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-infinite

Explore embedded benefits and exclusive deals

There’s something for everyone

Visa brings you benefits on all consumer card types, for more information visit our FAQ page or contact us directly.

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